‘Of all the management principles I have adopted over the years, either through direct experience or learning from others, there is one I aspire to live by more than any other. I say “aspire” because as much as I’d like to do it consistently and without fail, given the natural ebb and flow of day-to-day operations and challenges, and the subsequent range of responses that follow, I find this particular principle harder to practice consistently than others. That principle is managing compassionately. Read more>